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Shipping & Return Policy

 

Shipping Policy

Processing Time:


All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email with tracking number(s) once your order has shipped.

International Shipping:


We currently only ship within the United States. For international inquiries, please contact us directly.

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we’re here to help.

Returns:


You may return unused and unopened items within 30 days of delivery for a full refund. Items must be in their original condition and packaging.


We do not accept returns on any items that have been opened or used.

Return Shipping:


Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 3–5 business days.

Non-Returnable Items:

  • Custom-mixed products

  • Opened or used material

  • Used tools and accessories

Questions?
If you have any questions about shipping or returns, please contact us at: 212-207-0027 ext 0

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Silk Plaster US LLC

54 W 47th St Suite 2R2, New York, NY 10036

(212) 207-0047

©2018 SilkPlaster.US - United States

Silk Plaster US LLC - Exclusive importer of European brand Silk Plaster in USA.

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